Refund & Cancellation Policy
Published: January 1, 2025
1. Commitment to Fair Dealing
At Credit Consultant, customer satisfaction and ethical transparency are our foremost commitments. We maintain a fair, documented refund and cancellation framework for all professional advisory services.
2. Cancellation Prior to Dispute Initiation
If a client decides to cancel their service engagement within 48 hours of signing up and prior to our team filing formal statutory notices or bureau representations, a full refund (less nominal banking gateway processing charges of 3%) will be issued.
3. Service Ineligibility Refund
If our preliminary forensic analysis reveals that your credit profile cannot legally be improved (for instance, when all reporting entries are 100% accurate with no contestable dispute grounds), our team will candidly inform you and refund any consultation retainers collected.
4. Refund Processing Timeline
Approved refunds are processed via direct NEFT/RTGS bank transfer or original payment method within 5 to 7 business days from the date of written approval from our accounts desk (accounts@creditconsultant.in).